What you will do
- Own end-to-end implementation of CSM for a newly acquired insurance business;
- Configure case flows, SLA rules, business logic, and escalation paths;
- Rapidly build service portals, intake forms, and knowledge integrations;
- Integrate customer data with backend systems via REST/IntegrationHub;
- Deliver working solutions in agile sprints, from kickoff to final UAT.
Must haves
- 4+ years ServiceNow experience, 2+ years in CSM delivery;
- Mastery of case management, knowledge setup, portals, and Virtual Agent;
- Hands-on scripting in JavaScript, Glide, and Flow Designer;
- Experience working directly with business stakeholders in short delivery cycles;
- Strong English communication skills and a self-starting attitude.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! 🙂
About the project
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
Test task
We will review your CV and send you a test task via email
Intro Call
Our recruitment team will reach you to discuss available opportunities
WFH or a comfy office? Why not both?
International Projects
Technical Interview
You will have an interview with your future team lead
