What you will do
- IT Infrastructure Management: Manage servers, cloud services, networks, VPNs, and virtualization; monitor performance, web, and DNS servers; deploy and maintain SIEM systems.
- Software and Device Management: Procure and manage hardware, software, licenses, and antivirus; deploy and manage endpoints (Windows, macOS); implement remote diagnostics, troubleshooting, and software installations.
- System Automation and Integration: Develop and maintain CI/CD pipelines; manage SSH keys, APIs, and automation of IT/IS processes; integrate systems using scripts and automation tools.
- Identity and Access Management: Administer Google Workspace and Microsoft 365; manage Active Directory, SSO, API keys, and password managers; handle email migrations and user account provisioning.
- Service Desk and IT Processes: Operate centralized help desk systems; design and manage custom workflows (onboarding, offboarding, access, incidents); provide cross-platform user support and asset inventory control; document IT and IS policies.
- Business Continuity and Risk Management: Develop and implement business continuity plans; manage risk mitigation and backup/recovery processes.
- Information Security Management (Nice to Have): Implement ISMS (ISO 27001, SOC2); ensure compliance (GDPR, SOC2, CCPA); conduct vulnerability assessments, audits, and incident response; deploy DLP and endpoint security solutions.
- Work in a Dedicated Agile Delivery environment.
Must haves
- Minimum 3 years of experience in IT infrastructure and endpoint management;
- Hands-on experience managing servers, cloud services, networks, VPNs, and virtualization;
- Proven skills in endpoint deployment and remote troubleshooting (Windows and macOS);
- Experience administering Google Workspace and Microsoft 365 environments;
- Experience with Active Directory, SSO, and access management tools;
- Solid knowledge of help desk systems and IT service workflows (onboarding/offboarding);
- Ability to manage hardware and software procurement, licensing, and asset inventory;
- Strong problem-solving skills and cross-platform user support capabilities;
- Proactive mindset and self-starter attitude for troubleshooting and issue resolution;
- Experience working in an Agile environment;
- Strong communication skills with excellent interpersonal effectiveness, both in one-on-one interactions and group settings;
- Self-awareness and a continuous improvement mindset;
- Upper-Intermediate English level.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! 🙂
About the project
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
Test task
We will review your CV and send you a test task via email
Intro Call
Our recruitment team will reach you to discuss available opportunities
WFH or a comfy office? Why not both?
International Projects
Technical Interview
You will have an interview with your future team lead
