ServiceNow ITOM Architect & CMDB Expert ID39274

Department: Engineering
Specialization: Developer
Experience: Senior
Technologies: Non-developer
Locations: India
Client: Voice2Me
Technical flow: ServiceNow
Engineering technical flow: ServiceNow
Non-engineering technical flow: none
  • What you will do

  • Architect and implement a scalable, governed CMDB aligned with CSDM best practices;
  • Lead the configuration of Discovery, Service Mapping, and ITOM Visibility tools;
  • Integrate monitoring platforms such as SCCM, Dynatrace, and SolarWinds into the ServiceNow ecosystem;
  • Define data modeling, CI class structure, reconciliation rules, and data health reporting;
  • Collaborate with cross-functional teams to ensure platform performance, compliance, and operational readiness;
  • Provide architectural documentation, mentor junior developers, and participate in technical reviews;
  • Support long-term CMDB governance, process alignment, and digital transformation initiatives.
  • Must haves

  • 6+ years of ServiceNow experience with a focus on ITOM, Discovery, and CMDB architecture;
  • Deep knowledge of CSDM, CI data modeling, and multi-environment discovery strategies;
  • Strong background integrating infrastructure monitoring tools (e.g., SCCM, Dynatrace, SolarWinds);
  • Expert-level scripting skills in Glide, JavaScript, and REST APIs;
  • Demonstrated ability to own architecture conversations, lead delivery, and guide stakeholder alignment;
  • Excellent communication, documentation, and remote collaboration skills;
  • Upper-Intermediate English level.
  • Nice to haves

  • Prior experience in highly regulated industries like insurance, healthcare, or banking is a strong plus.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! 🙂

About the project

The benefits of joining us

Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Your AgileEngine journey starts here

1

Test task

We will review your CV and send you a test task via email

2

Intro Call

Our recruitment team will reach you to discuss available opportunities

WFH or a comfy office? Why not both?

International Projects

3

Technical Interview

You will have an interview with your future team lead

Our geography

UTC-5
WASHINGTON DC USA
UTC-5
MIAMI USA
UTC-6
MEXICOMexico
UTC-5
ColombiaColombia
UTC-3
BrazilBrazil
UTC-3
ArgentinaArgentina
UTC+2
UkraineEurope
UTC+1
PolandEurope
UTC+0
PortugalPortugal
UTC+5:30
IndiaIndia

About AgileEngine

Founded as a dev tool vendor with a 2-person team

2010

Opened a dev center in Ukraine

2012

Pivoted into outsourced product development

2014

Launched mobile and UI labs

2015

Got our first Inc. 5000 award

2016

Opened a dev center in Argentina

2017

Became a top-3 ranked custom software developer in DC, Ukraine, and Argentina

2019

Became the #1 software development company to hire in 2020

2020

Opened new dev centers in Mexico and Colombia, counting 500+ experts

2021

How we lead

A company where experts grow, hone their skills, and do what they love, AgileEngine is guided by these principles:

Stay agile and embrace changes

Thrive in a results-driven culture with individual autonomy

Innovate with fellow experts in a no-blame environment

Learn from mistakes and move on

Foster mutual trust and support

Our geography

UTC-5
WASHINGTON DC USA
UTC-5
MIAMI USA
UTC-6
MEXICOMexico
UTC-5
ColombiaColombia
UTC-3
BrazilBrazil
UTC-3
ArgentinaArgentina
UTC+2
UkraineEurope
UTC+1
PolandEurope
UTC+0
PortugalPortugal
UTC+5:30
IndiaIndia

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